Jobs at the library

Current Openings

Library Assistant – Customer Services-Bilingual Services

Location:East Side Library and other locations as needed
Position Type: Full-time
Salary: $46,089

Job Description

SUMMARY:

Under the direction of a supervisor, provides information and readers’ advisory services, with an emphasis on library programs for youth and Spanish speaking residents. Does related professional and clerical work as required. This position is forty (40) hours per week and requires regular evening and weekend hours.

Essential Job Functions

  • Uses English and Spanish, both in verbal and written communications appropriately to library users.
  • Interviews library users carefully to determine what information is required and provides clear, accurate and timely answers to all inquiries.
  • Answers information and readers' advisory questions in-person, by phone and by electronic means.
  • Uses social media as directed to promote library services and activities.
  • Trains patrons in use of online catalog and various databases.
  • Checks out and receives materials.
  • Manages interactions with difficult customers with tact and diplomacy.
  • Prepares bibliographies and participates in collection development.
  • Participates in planning and organizing work within the department.
  • Presents programs, book talks and library tours with an emphasis on youth services but also assists with adult service needs.
  • Assists in planning displays and exhibits.
  • Reads professional literature and attends conferences to keep informed of developing library practices and issues.

Essential Physical Abilities

  • Sufficient clarity of speech and hearing to be able to communicate effectively.
  • Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
  • Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard.
  • Sufficient mobility to be able to transport materials and equipment.

Knowledge, Skills, and Abilities

  • Knowledge of library policies and procedures.
  • Knowledge of a broad range of reference and readers' advisory materials.
  • Knowledge of general clerical methods and procedures.
  • Skill in using current library technology and automated systems.
  • Skill in selecting appropriate materials for patrons of all ages.
  • Skill in interpreting library resources and services to the public.
  • Ability to keep records and files and compile reports.
  • Ability to assist in instructing and training support staff.
  • Ability to work in a team environment.
  • Ability to establish and maintain effective relationships with others.
  • Ability to provide outstanding customer service.
  • Ability to stoop and reach well enough to retrieve materials from the shelves.

Education and Experience
Required: bachelor’s degree from an accredited college. Bilingual Spanish/English spoken and written language skills. Desired: successful experience in public library work; successful customer service experience.

Application Information
Send letter of application, resume, and college transcripts (if not already on file) to Deputy Director Linda L. Roe. Applications from candidates must be received by 5:00 p.m. on Friday, January 20th, 2017. Electronic submission is acceptable within the same timeframe.

Application Submissions:
Attention - Linda L. Roe, Deputy Director
Email - llroe@dmpl.org
Fax - 515-237-1654
Mail - 1000 Grand Ave, Des Moines, IA 50309


Library Aide

Location: Central Library
Position Type: Hourly: Up to 19 hours/week – Includes evening and weekend hours.
Salary: $10.35/hr

Job Description

SUMMARY:

Under the direction of a supervisor, sorts and shelves library materials, assists at the circulation desk, and performs related work as required.

Essential Job Functions

  • Sorts, shelves, and files books and other library materials.
  • Charges and discharges materials.
  • Collects fines and fees.
  • Retrieves, reshelves, and shifts library materials from various locations within the library.
  • Operates a variety of library equipment.
  • Performs light janitorial duties.

Knowledge, Skills, and Abilities

  • Knowledge of general office practices and procedures.
  • Skill in operating various types of office equipment, such as computer, copier, calculator, cash register, and telephone system.
  • Ability to interpret and apply library policies and procedures.
  • Ability to communicate with staff and patrons in a courteous and professional manner.
  • Ability to spell, use correct grammar, and make simple mathematical calculations.
  • Ability to alphabetize and file using the Dewey Decimal Classification.
  • Ability to follow oral and written instructions.
  • Ability to work quickly and accurately.
  • Ability to provide outstanding customer service both in person and on the telephone.

Essential Physical Abilities

  • Sufficient clarity of speech and hearing to be able to communicate effectively.
  • Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
  • Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard.
  • Sufficient mobility to be able to transport materials and equipment.
  • Sufficient mobility to stoop and reach well enough to perform circulation procedures and to shelve and retrieve materials.
  • Ability to lift up to 40 lbs. on a frequent basis.

The Central Library is open Monday through Wednesday, 9am-8pm; Thursday and Friday, 10am-6pm, and Sunday 1pm-5pm (September - May). Central is closed on Saturdays.

We are looking for someone who is detail-oriented, dependable, a self-starter, has good customer service skills, and enjoys books/media and interacting with public.

Print out the application form below and take it to Brooke Bielema - Supervisor at the Central Library. Please contact Brooke Bielema at babielema@dmpl.org with questions.

Job Application Form »


Part-time Library Aides are hired at each of our six locations and applications are kept on file in each building. You are welcome to print out the application form below and take it to the Central Library or any of the five branches.

Job Application Form

Contact Human Resources

The Des Moines Public Library welcomes your questions about employment opportunities. 

Linda Roe | Deputy Director
1000 Grand Avenue
Des Moines, IA 50309
Phone: (515) 283.4102
Email: llroe@dmpl.org