Jobs at the library

Senior Librarian – Customer Services

Department: Customer Service
Location: Central - Travel required between buildings.
Position Type: Full-time
Salary: $63,006.00

Job Description

SUMMARY:

Under the direction of a supervising librarian, the senior librarian is responsible for assisting in managing, planning and administering the work of a library department, trains and models excellent customer service to patrons of all ages and demonstrates proficiency in current and emerging library technology.

Essential Job Functions

  • Manages the department and facility in coordination with and in the absence of the supervising librarian
  • Assists in the managing, planning, and administering of work in a library department
  • Assists the supervising librarian in implementing library system strategic plan objectives
  • Resolves complicated customer interactions
  • Models the highest standard of customer service and helps ensure that library staff meet customer service expectations
  • Understands library circulation systems, online resources and library procedures and policies
  • Answers information, readers’ advisory, and patron questions
  • Advocates for the library and acts as a liaison with community groups and programs
  • Coordinates the creation and revision of work schedules and timesheets
  • Hires, trains, motivates, coaches, evaluates and supervises staff and assigns work tasks
  • Manages interactions with customers with tact and diplomacy
  • Coordinates collection development for professional staff
  • Pursues continuing education to remain current in developments for public library services and prepares for potential advancement in library management.
  • Additional duties as assigned

Essential Physical Abilities

  • Sufficient clarity of speech and hearing to be able to communicate effectively.
  • Sufficient vision to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
  • Sufficient manual dexterity to be able to access relevant library materials and operate a keyboard.
  • Sufficient mobility to be able to transport materials and equipment.

Knowledge, Skills, and Abilities

  • Knowledge of library policies, procedures, strategic planning, and disciplinary process
  • Knowledge of a broad range of reference and readers’ advisory materials and resources
  • Knowledge of the library’s collection development and selection policies
  • Skill in using and troubleshooting current and emerging library technology and automated systems
  • Skill in both long and short range planning
  • Skill in identifying and enhancing individual strengths of staff members
  • Ability to provide outstanding customer service through the use of excellent oral and written communication skills
  • Ability to hire, train, and evaluate staff
  • Ability to foster a culture of teamwork among the staff
  • Ability to organize and analyze data with a high degree of accuracy
  • Ability to plan effectively, prioritize and manage multiple tasks.
  • Ability to move between buildings.

Education and Experience

Master’s degree from an accredited graduate school of library science; three years of successful professional library experience in a public service capacity.

Application Information

Send resume, transcripts (if not already on file) and letter of application to Deputy Director Linda L. Roe (llroe@dmpl.org) 1000 Grand Ave. Des Moines, Iowa 50309. Applications must be received by 5:00 pm, May 11, 2016.


Contact Human Resources

Job Application Form

The Des Moines Public Library welcomes your questions about employment opportunities.

Linda Roe | Deputy Director
1000 Grand Avenue
Des Moines, IA 50309
Phone: (515) 283.4102
Email: llroe@dmpl.org