Users of this site agree to comply with the stated policies and procedures of the site. Refunds are determined on a case by case basis unless otherwise addressed in the rules and regulations, charter, or ordinances of the Des Moines Public Library and the City of Des Moines. Any refund of payments originally made by credit card should be credited using the same credit card.
Any questions regarding refunds should be directed to:Des Moines Public Library
1000 Grand Avenue
Des Moines, IA 50309