Lost or Damaged Items and Replacement Fees

Lost Items

  • Borrowers are responsible for the replacement costs for lost items.
  • When an item is lost the borrower will be charged the cost of the item.
  • Refunds will not be issued for items that are lost and paid.
  • Refunds will not be issued if lost item fee is paid and later found and returned by the borrower.

Damaged Items

  • Borrowers are responsible for the replacement costs for items returned damaged beyond repair.
  • Borrower may keep the damaged item once replacement costs have been paid unless item has been discarded.
  • Damaged items not claimed within 30 days will be discarded. Items with excessive damage will be disposed of immediately. 

Replacement fees

Media items:

DVDs/CDs/Audio books

  • Inserts/Booklets/Cover: $2.00 if barcode is still present and $5.00 if barcode is lost
  • Security hub: $5.00
  • Case: $5.00
  • CD from audio book set or DVD from a set: $20.00 replacement if CD/DVD is available for replacement.
  • Borrower will be charged full cost of audio book set or DVD set if the library is unable to purchase a replacement CD/DVD for the set.
  • Box set outer sleeve: $5.00
  • Battery cover for Playaway: $1.00

Other fees:

  • Item lost or damaged beyond repair: list price of the item.
  • Lost book jacket: $5.00
  • Lost magazine: $4.00
  • Lost or damaged security tag: $2.00
  • Replacement copies can be provided by the customer at the building supervisor's discretion only. There will be a $10 restocking fee. Replacement items must be new and in the same format/edition as the lost item.